A billing partner becomes part of your practice. The best time to learn how they work is before you sign. These questions help you compare partners on the things that matter day to day.
About the team
- Who will be my main contact, and who covers when they are out?
- Will the same people work on my account each month?
- How are new team members trained on my specialty?
About the work
- What does your process look like from charge entry to payment posting?
- How do you handle denials, and how do you report on them?
- Can you work inside our existing EHR and practice management system?
About reporting and cost
- What is in the monthly report, and can I see a sample?
- How is pricing structured, and what is not included?
- What happens if I want to leave? How do I get my data?
About privacy
- How is access to patient information limited and reviewed?
- How do we exchange information securely?
Takeaway. PrimeRev Health is happy to answer every question on this list in your first conversation.