A good report is short enough to read and specific enough to act on. These are the measures most practices find most useful.
The core measures
- Charges: the value of services billed in the period
- Collections: payments received from payers and patients
- Adjustments: contractual write-offs and other reductions
- Days in A/R: a rough measure of how quickly you are paid
Signals worth a second look
- A rising denial rate
- Growth in balances older than 90 days
- A payer paying noticeably slower than others
Make it a conversation
- Review the report with your billing contact each month
- Agree on one or two actions before you close the call
Takeaway. A monthly review call turns the report from a document into a decision.